The Authorization Performance Hiring Guide
Stop hiring for "communication skills" and start screening for what actually predicts authorization performance.
What You'll Learn
The 6 Core Competencies
Emotional regulation, language precision, trust-building, objection handling, coachability, and schedule reliability—what each looks like in interviews.
Behavioral Interview Questions
Specific questions that reveal whether candidates can handle the hardest conversations—not just talk about them.
Red Flags & Green Flags
Know what disqualifies a candidate immediately vs. what signals high authorization potential.
Scoring Rubric Template
Standardize your assessment process so every interviewer evaluates candidates the same way.
Who this is for: HR directors, tissue services managers, and hiring managers at OPOs and tissue banks who are tired of high turnover and inconsistent authorization rates.
Download: Authorization Performance Hiring Guide
Why Trust This Guide?
Written by someone who spent 8 years as a Tissue Authorization Specialist, conducting thousands of family conversations. This isn't theory—it's what actually works in the field.